Customer Care Internship at Water Access Rwanda – Kigali 2025: Deadline Ongoing

Location: Kigali, Rwanda
Type: Internship (Full-time)
Facilitation: RWF 125,000/month

 

About Water Access Rwanda

Water Access Rwanda is a social enterprise dedicated to delivering safe, reliable, and affordable water solutions across Rwanda and neighboring countries including DRC, Burundi, and Uganda.

The organization provides:

• Borehole drilling & geophysical surveys
• Solar and electrical pump installations
• Water filtration systems
• Mini-grids and kiosks: INUMA, AMAZI, UHIRA, VOMA projects

By combining innovation with community empowerment, Water Access Rwanda is helping thousands gain access to clean water while creating employment opportunities.

 

Internship Opportunity: Customer Care Intern

Are you looking to kickstart your career in customer service or sales? Water Access Rwanda is recruiting a Customer Care Intern to join its growing team in Kigali.

This position is designed for a personable, computer-savvy, and customer-oriented individual who is passionate about community impact. You’ll receive training as a Call Center Representative while building skills that prepare you for future sales and management roles.

Key Responsibilities

• Handle inbound & outbound calls with professionalism
• Follow company scripts and customer service procedures
• Respond to client needs efficiently and accurately
• Verify and update client records in CRM software
• Diffuse customer complaints and resolve issues promptly
• Build trust-based relationships with clients
• Recommend additional products and services when appropriate
• Maintain detailed customer interaction records
• Attend regular training sessions to develop sales skills

Job Requirements

• Proactive and solution-oriented attitude
• Excellent organizational & multitasking skills
• Strong verbal communication and listening skills
• Ability to think critically and make sound decisions
• Proficiency in Microsoft Office Suite & CRM software
• Quick and accurate typing skills
• Languages: Kinyarwanda, English, French, Swahili (trilingual candidates preferred)

Education & Experience

• Bachelor’s Degree (completed or ongoing) preferred
• No professional experience required — motivation, skills, and eagerness to learn are most important

Benefits of the Internship

• Monthly facilitation of RWF 125,000 (for transport & daily needs)
• Practical training in customer service, CRM, and sales
• Pathway to grow into sales management roles
• Experience working with a leading Rwandan social enterprise

How to Apply

Interested candidates should send their CV and a brief cover letter explaining why they are the right fit to:

APPLICATION LINK

Deadline: not specified on their official website

Pro tip: Apply early to boost your chances. Highlight your customer care skills, tech proficiency, and willingness to grow with the company.

 

 

Don’t Miss Your Shot!

Joining Water Access Rwanda means becoming part of a mission-driven organization that is changing lives across East Africa. If you’re passionate about customer service, eager to learn, and interested in social impact, this internship could be the start of your professional journey.

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CLICK HERE TO APPLY VIA OFFICIAL WEBSITE

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